Client Zone

    Hello and welcome

     

    Here you will find all the important nitty-gritty stuff, as well as useful information about how to prepare and get the most out of your treatment.

    Please click on the following to be directed to:

    Tips on how to prepare for your appointment

    Terms & Conditions 

    Privacy Notice

    Preparing for your massage treatment

     

    Temperature – During the winter months we recommend having your heating on slightly higher than usual. This will help you to stay cosy and warm during your massage. If you do tend to feel the cold more than most, you are welcome to have a spare blanket at hand for extra comfort!

    What to wear – We advise wearing something comfortable and easy to undress/dress from. Lounge wear or loose gym clothes work well and having a dressing gown to wrap up in immediately after treatment will save you trying to put on clothes over oily skin. Underwear such as briefs, boxers or knickers should be worn as matter of hygiene and policy.

    Hydration – Hydration is important following a massage. This will help aid in the recovery of tissues, especially following any deeper work. 

    Ambience –  We supply relaxation music to play during treatments, but if you’d like to play your own music or prefer silence then that's no problem, just let your therapist know at the beginning of your session. If you'd like to burn some incense or light a few candles then this is entirely your preference, whatever helps you to relax and soak up all the goodness from your session

     

    Terms & Conditions

    Please note: We have different terms and conditions depending on your booking type. If you are making a booking for a group, holiday or an office visit then you will be sent separate terms and conditions relevant to your circumstances. The conditions below are for individual bookings only.

    Cancellation Policy

    Should you need to cancel your appointment, please ensure you give a minimum of 24 hours notice. Failure to do so, will incur a fee of £15, payable on receipt of your cancellation request. Should you need to reschedule your appointment with 24 hours or less there will be a charge of £10. In the event of missing your appointment, the full treatment fee will be payable. If you would like to appeal the charge due to exceptional circumstances then please get in contact with us directly. 

      

    Making Payment

     

    If booking online, you can use our safe and easy payment process where the full treatment fee will be required to complete the booking. If you're booking over the phone or email, payment can be made in advance of the massage by bank transfer or you can give your card details over the phone. Sales receipts and invoices are available upon request.

    Gift Vouchers

     

    Gift vouchers are available to purchase via Gift Up! They are valid and redeemable within the dates specified on each individual voucher. Vouchers redeemed outside of these dates will not be accepted. Please ensure that the person who will be receiving the treatment is within the service radius (within 10 miles of Stroud) and are able to accommodate the treatment in their home. If they are outside of our standard service radius then you can enter a bespoke amount in the "choose amount" option. 

    Package Bookings/Course of Treatment

    Package bookings or courses of treatment are designed to help you save money where more than one or two sessions are indicated/desired. Payment must be made in advance and bookings will need to be redeemed no more than 3 weeks apart. Our online booking system currently only has options for clients located in our standard service area of Stroud (up to 10 miles). If you require a course of treatment in one of our extended service areas please get in touch directly.

    Inappropriate behaviour

     

    Cotswold Mobile Massage has a zero tolerance policy to inappropriate behaviour. We reserve the right to terminate a treatment with immediate effect and without refund if the client demonstrates behaviour including but not limited to: intimidation, verbal aggression, physical violence, evidence of intoxication or sexual behaviour. 

     

    Privacy Policy

    1. Consent: If you fill in our website's contact form or use our online booking system, you are allowing Cotswold Mobile Massage to hold your personal information. If you don't wish for your contact details to be saved, you may state so in your original message or by contacting us directly at any time. The information you supply during your initial consultation for massage treatment will be held together with any further clinical records to make up your complete Client Record. Your personal contact information will only be used for the purposes of contacting you regarding an up coming booking, an appointment reminder or following up after your treatment.

    2. Storing your information: Your information and digital records are stored on an password encrypted computer, secure Cloud Server and; where applicable; on the secure control panel for this website. Any paper records are stored in a secure, fire-proof unit. 

    3. Retaining your information: You have the right to ask us to destroy your records at any time, if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.

     

    4. Accessing your information: Your personal information and information obtained during your initial consultation will only be used for the purposes of informing your treatment and will never be shared with any third party without your explicit written consent. You have the right to request a copy of your records at any time. These will be sent by email, in a PDF format. 

     

    5. Sharing your information: Your information will be kept strictly confidential, unless there are legal grounds for us to disclose something you have shared. We shall always inform you if we feel that disclosure is necessary and seek your permission and co-operation first. If there's reason for your information to be shared between therapists for the purposes of your treatments then your permission will be sought before any information is shared.

     

    6. Complaints: If, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).